Payment and Refund Policy
Last updated on 19 September 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, subscriptions, and related professional resources offered through showpixel. These resources focus on studio production in motion, including equipment setup, camera operation, lighting techniques, sound management, and workflow optimisation for television news and live broadcasts. The policy covers both one-time course acquisitions and recurring subscription access. It governs transactions made by consumers located in the United Kingdom and explains the rights and obligations of both parties under applicable UK law.
Prices, Currencies, Taxes, and Any Additional Charges
All prices on the site are displayed in British Pounds Sterling (GBP). Prices include Value Added Tax (VAT) at the prevailing rate where applicable. Any additional charges, such as currency conversion fees imposed by your payment provider or bank charges for international transactions, remain your responsibility. showpixel does not add hidden fees beyond those clearly stated at checkout. Promotional pricing or discounts apply only for the specified period and cannot be combined unless explicitly stated.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and other secure payment gateways commonly used in the United Kingdom. Payment is authorised at the time of order placement. All transactions are processed through PCI DSS compliant providers to ensure card details are handled securely. showpixel does not store full payment card information. Authorisation confirms sufficient funds and may involve a temporary hold that is released upon successful processing or cancellation.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, you will receive an email confirmation containing order details and access instructions. A binding contract forms when we send this confirmation. Access to digital content is granted immediately after confirmation unless otherwise specified. You should retain the confirmation email for your records as proof of purchase.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, you have the right to cancel most distance contracts within 14 days without giving a reason. For digital content, this right ends once download or streaming begins if you have expressly consented to immediate access and acknowledged that your cancellation right will be lost. Subscriptions may be cancelled at any time but refunds are subject to the eligibility rules below. Cancellation requests must be submitted in writing via the contact methods described later in this policy.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital courses within the 14-day cooling-off period if access has not commenced. Once streaming or download begins, refunds are generally not provided except in cases of technical fault on our side. Non-refundable items include completed courses, promotional bundles, and any content marked as non-refundable at purchase. Subscriptions are non-refundable for partial periods but may be paused or cancelled to prevent future billing.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact us using the details below and provide your order number, full name, email address associated with the purchase, and a clear statement of the reason. Requests should be made within the applicable time limits. We will acknowledge receipt within five working days and guide you through any additional steps required, such as confirming that content has not been accessed.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each refund request undergoes review to verify eligibility. We assess whether access occurred, compliance with time limits, and any technical issues reported. You will be notified of the decision by email within 14 days of receipt of your complete request. Approved refunds proceed to processing while rejected requests include an explanation and information on further options such as contacting the relevant ombudsman.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank or card issuer timelines may extend this to 14 days. You will receive confirmation once the refund has been initiated. For PayPal transactions, funds usually appear within three to five days.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital content is supplied immediately upon purchase, so the standard 14-day cancellation right is lost once access begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms displayed at the time of purchase and may exclude refunds after redemption. We reserve the right to terminate access for breach of terms without refund.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation and loss of access. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as refund requests and may lead to account review. Suspected fraudulent activity leads to immediate suspension pending investigation, with legitimate users contacted via the details provided at purchase.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations. These rights include remedies for faulty digital content and the ability to seek redress through courts or alternative dispute resolution. Nothing in this policy excludes liability for fraud or death or personal injury caused by negligence.
Contact Route, Policy Changes, and Last-Updated Date
For questions or requests, use the contact form on our Contacts page or email [email protected]. We may update this policy to reflect legal changes or operational adjustments. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.